Frequently Asked Questions
Everything you need to know about shopping with FELCO North.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within North America.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, please visit our online Return Portal with your order number and email address to receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific product dimensions for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options via Shop Pay.
Are FELCO North products sustainably made?
Sustainability is at our core. We use organic cotton, recycled polyester, and partner only with fair-trade certified factories to ensure ethical production standards.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.